Support Goals...

Responsiveness: Providing solutions quickly and efficiently.  

Reliability: Instill confidence that your problems will be addressed and resolved

Adaptability:  PSI is a dynamic company with consistent change and requires resourceful  solutions.

As you may have noticed PSI Washington has moved to a new helpdesk system. This system provides instant feedback on ticket status and complete functionality via email. All correspondence and updates will occur through email replies. 

A helpdesk ticket is created automatically by emailing for all Lawson related request. ( will no longer be used. All field and Washington Lawson Issues will be submitted to

OR........ for IT support(Washington)   

You will be notified by email immediately on the status of your ticket and all correspondence/updates will occur via email.